• CHALLENGE

• Fix overly-complex error messages that communicate a variety of specific credit card declines.

  • PROCESS

• Researched best-practice error messages and aligned with the finance team to verify these were all of the payment decline types.

  • SOLUTION

• Remove technical jargon, simplify language and provide solutions.

  • MY INPUTS

• Writing and editing copy

 

• Collaborate with engineering team

  • TEAM

• TourRadar