• UXer | Content Designer| Editor | Content Marketer

Automated messaging:

  • CHALLENGE

• Fix overly-complex error messages that communicate a variety of specific credit card declines.

  • PROCESS

• Researched best-practice error messages and aligned with the finance team to verify these were all of the payment decline types..

  • SOLUTION

• Remove technical jargon, simplify language and provide solutions.

  • MY INPUT

• Writing and editing copy

• Collaborate with engineering team

  • TEAM
  • TourRadar
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