© CAROLINE SIEG 2023
- automated messages
- automated status messages
- CHALLENGE
• Improve status messages, from booking confirmations to error messages.
• Reduce jargon and provide users with more context on what’s happening, what to do or what will happen next.
- PROCESS
• Worked with customer service to understand which messages caused confusion.
• Conducted industry research to investigate best practice for each type of message.
- SOLUTION
• Developed new phrases to explain the issue or status.
• Where applicable, provided users with guidance on what to do to resolve the issue.
- MY INPUTS
- • Writing and editing.
- • Collaborating with engineers to meet business and user goals.
- TEAM
- • TourRadar